Our Guiding Principles are the result of thorough discussions relating to the development of our company and support the distinctive elements of our business culture. With this strong commitment, we are striving to make improvements that enable us to continue to exceed customers’ expectations.

The normative values to which we are committed are an integral part of our business culture. The board of directors, the corporate management team and the line managers are the leaders of our company. Their behaviour serves as an example to our employees.

Our Guiding Principles are binding for both our employees and our external partners. By communicating these principles, we actively develop and improve our company and our corporate processes.

 
A. Company Objectives

We are a globally active company with core competencies in the development and production of single dosed products, which are relevant to the health sector and add value by their ability to enhance the daily life of the consumer. We are committed through our products and services to promote the health and well-being of humanity.

 
B. Our Basic Principles – the Distinctive Values of Our Company

Customer Orientation and Creativeness   We express our appreciation of our customers through our reliability, responsibility and competence. In the way we conduct our business, our customers continually experience our efforts and creativity to fulfil their requirements.
 
Striving for Innovation   We continually develop our range of products. Innovative products and services enable us to respond flexibly to changing customers’ needs and market conditions. We maintain an up-to-date range of quality products through a state-of-the-art quality management system, and this serves to exceed our customers’ expectation in their markets.
 
Professional
and Social Competence 		  All our employees bring their professional know-how to Swiss Caps and are personally responsible for the way they conduct business. We are results-oriented and continually strive for process improvements once company objectives are set.
 
Climate of Mutual Appreciation   Our management style is based on a high respect for others and is committed to exceeding expectations through mutual support. When we receive criticism, we strive to accept this as constructive and focus on the situation, behaviour, or issue, and not on the person. We make consistent and responsible decisions, which are an important element of our success. We make high demands in terms of professionalism and social awareness as part of personal development goals. To this end, the company encourages and supports the process of internal and external continuous training.
 
Orientation for Performance and Motivation   Through a constant drive towards high-performance, we strive to exceed our business objectives. We react with pride and joy when successes are achieved, and transmit the same enthusiasm to new tasks and projects. We focus on an ongoing business to ensure we make value-added decisions for our company.
 
Fair and Long-Term Partnerships   We work hard to maintain good relationships with all our suppliers. Equitable and long-term partnerships are cornerstones of Total Quality Management. We actively express our views and ideas, in order to allow our partners to identify with the way we do business.
 
Environmental and Social Responsibility   As a member of society, we encourage and require responsibility towards the betterment of humanity and the environment. Furthermore, as part of this society, we are committed to active participation by contributing to ethical, economical, ecological and sustainable solutions.